PRODUCT INFORMATION

Some of our toys may have strong smell when it is just open. This is because the toys are packed once it was just oiled and the ordour is retained in the package. This ordour, however, will vanish after a few days.

Please contact your seller first regarding these issues. They can work directly with you  for a satisfactory resolution. if you haven’t heard from them after 3 business days, please email to sales@qtoys.com.au with the images of damaged/defected products, stockist ‘s name and your address. We will process the claim accordingly

SHOPPING INFORMATION

Our postage charges vary depending on your location, weight and size of the products purchased. For a quote please contact our friendly staff.

Delivery will depend on the courier. If you have order in stock and ready to ship products we try our best to have these shipped out within 24-48 hours.

Yes, after the payment is made. Please inform our team at least 6 hours before pick up.

Once you order is placed we will send you an invoice for your payment to made (unless you checkout using paypal). Once payment is received we will process, pack and ship your order.

All wholesale customers will receive invoices and retail customers will also if they chose to checkout out with anything other than paypal.

Tracking your parcel

All of our shipment is a fully trackable service. We’ll email you the tracking information once your parcel has left our warehouse.

You can also track your orders by logging into ‘My Account’ and viewing your most recent orders. Just click the ‘Track ‘ link and you’ll be directed to the tracking page.

 

If you haven’t received a notification email with tracking information,  we are still working on our order or the stocks you ordered haven’t arrived. if there is a delay due late stock arrival, we will send out a newsletter or announce on our social media platforms. Otherwise , your order will be shipped within 2 business days from the date we receive our shipment. Please be patient with us.

PAYMENT INFORMATION

We take Master and Visa cards payment without surcharge.

We consider 30 days accounts for wholesale customers who have been trading with us regularly at least 1 year. Please email account@qtoys.com.au for more information.

ORDER ISSUES

To assist us to resolve your enquiries quickly and efficiently, please email the following information to account@qtoys.com.au:

Damaged/ faulty products:  mình làm form cho họ điền các thông tin sau:
      * Damaged/ faulty Item name/ SKU:
      * Qty:
      * Invoice no
      * received date
      * Images attached :
       * Additional information (please provide us with as much information as possible so that we can resolve the problem quicker. Thank you)
For Wrong products:
 Incorrect items received: mình làm form cho họ điền các thông tin sau:
      * Received Item name/ SKU:
      * Qty:
      * correct items name/ SKU:
      * Invoice no
      * received date
Alternatively, you can complete this information by logging into your account and click on  REPORT A ORDER ISSUE

Please contact our team on sales@qtoys.com.au and

Our friendly staff will assist you with your inquiry.

Yes, please contact our staff to do so. As long as your order hasn’t been dispatched we can assist with changing or cancelling your order.

WHOLESALE INFORMATION

https://www.qtoys.com.au/registration/

Our Minimum order quantity is $500 on your first order and all orders following need to meet a $250 AUD minimum

Our staff will invoice you with your order and shipping costs added. Once you receive this invoice you can make payment either via bank transfer or credit card.

Some products may appear to be out of stock. We try our best to restock regularly and ask that you follow us on Instagram for the updates on when our releases will take place.

If your order doesn’t contain any preorder products we try our best to have it shipped out within 48 hours from payment received.

Please be aware during Covid-19 these times may be effect to up to 2 weeks.

We normally send you an invoice including postage within 24 hours since the order is received. If you still haven’t received your invoice within this time frame, please email us to: customerservice@qtoys.com.au or cathy@qtoys.com.au